JGAP Ventures

Support

The fastest way to get help with MealCanvas is to email us. We read every message and aim to respond as soon as we can.

contact@jgapventures.com

Want context attached automatically? Use Profile → Send feedback / report a bug from inside the app. Your app version, device, and an anonymous user identifier are included so we can reproduce the issue faster.

Frequently asked questions

What does MealCanvas actually do? +

Five ways to log a meal: photo (the foods are identified for you), voice (press and hold the mic and describe what you ate), barcode scan (Open Food Facts lookup), USDA Search, or Quick Add (calories only). The app tracks weight, computes your real maintenance calories (TDEE) from your logged intake vs. weight change, and optionally syncs with Apple Health or Health Connect.

Why does a scan sometimes get my food wrong? +

Food identification from a photo or voice clip is an estimate, not a measurement. When it's wrong, tap the food card to fix it via Replace — alternate suggestions are one tap away, or you can search USDA / type in your own. Every food card shows where its nutrition came from (USDA Foundation, USDA Branded, the app's own estimate, or My Foods) so you always know what you're trusting.

How do I sync between phones? +

By default your account is anonymous and lives on the device. To sync across phones, claim your account: Profile → Account & subscription → Save your account. Add an email and password. Then sign in on the second phone with the same credentials.

How do I cancel my subscription? +

Subscriptions are managed by Apple or Google, not inside the app. On iPhone: Settings → your name → Subscriptions → MealCanvas → Cancel Subscription. On Android: Play Store app → profile icon → Payments & subscriptions → Subscriptions → MealCanvas → Cancel.

Can I get a refund? +

Refunds are handled by Apple or Google under their store policies, not by us. iOS: visit reportaproblem.apple.com. Android: open Google Play, find the app, tap Refund (within the eligibility window) or contact Google Play support.

How do I delete my account? +

In the app: Profile → Account & subscription → Delete account. From the web (no reinstall needed): see our Delete account page. Deletion is a hard delete with cascade — we don't keep your data after the deletion event.

Where does my data go? +

Short answer: nowhere it doesn't have to. Meal photos and voice clips go to Google's Gemini API for food identification (paid tier — not used to train Google's models). Barcodes go to Open Food Facts. Search queries go to USDA. Your account, meal log, and weight history live in Supabase under row-level security. Crash reports go to Sentry tagged with only your anonymous user UUID. The Privacy Policy has the full breakdown.

I found a bug. What should I do? +

Two ways: (1) In the app, Profile → Send feedback / report a bug — this attaches your context automatically. (2) Email contact@jgapventures.com with as much detail as you can (device, app version, screenshot). Bug reports actually get read.

Useful links